Frequently Asked Questions

What is Disorderly Chic Pets?

Disorderly Chic Pets is an online boutique offering unique, stylish, and high-quality products for pets and their owners.

What types of products do you offer?

We provide a curated selection of pet apparel, accessories, toys, and grooming supplies, focusing on chic and contemporary designs.

Do you have a physical store location?

Currently, we operate exclusively online, allowing us to serve customers nationwide.

How can I place an order?

Browse our website, add desired items to your cart, and proceed to checkout. We accept major credit cards and PayPal for secure transactions.

What are your shipping options and delivery times?

We offer standard and expedited shipping within the United States. Orders are typically processed within 1-2 business days. Delivery times vary based on the selected shipping method and destination.

Do you ship internationally?

Currently, we ship to the U.S. and Canada. Customers outside the U.S. are responsible for any duties, taxes, and fees.

What is your return and exchange policy?

We accept returns for intact, unused items. Return requests must be made within 30 days of item receipt. If you would like to make a return, please submit a request on the Contact page with the name of the item and reason for return.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number on the carrier’s website to monitor your delivery.

Do you offer gift cards?

Yes, we offer digital gift cards in various denominations, perfect for gifting to fellow pet enthusiasts.

How can I contact customer support?

For any inquiries or assistance, please email us at disorderlychic@gmail.com or use the contact form on our website.


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